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We can only assist customers of national banks, federal savings associations, and operating subsidiaries of national banks and federal savings associations regulated by the Office of the Comptroller of the Currency (OCC). There are other types of banks that are regulated by other agencies. It is important to make sure that your bank is regulated by the OCC before seeking our assistance.
Search for Your Bank
Use the search tool below to find out who regulates your bank. Note: This tool does not work on Internet Explorer. If the page doesn’t load, please try a different web browser.
If you didn't find your bank using the search tool, you should contact your bank to find out who the regulator is. It may be an operating subsidiary of a national bank or federal savings association.
Note: The Office of the Comptroller of the Currency (OCC) no longer posts the operating subsidiaries list on its websites. You may be able to find information about operating subsidiaries by searching the FDIC BankFind application.
If you found your bank and it is regulated by the OCC, then the OCC Customer Assistance Group can assist you with questions or concerns you may have.
What If I Couldn't Find My Bank Above?
If you couldn't find your bank using the steps above, it is not regulated by the OCC. It may be a credit union, state-regulated bank, or other type of institution.
Credit Unions
The National Credit Union Administration (NCUA) supervises and insures federal credit unions and insures state-chartered credit unions. Visit their Consumer Assistance Center for information and assistance regarding credit unions.
State-Chartered Banks
Two federal agencies share responsibility for state banks:
- Federal Deposit Insurance Corporation (FDIC) - The FDIC insures state-chartered banks that are not members of the Federal Reserve System. The FDIC also insures deposits in banks and federal savings associations in the event of bank failure. The FDIC's Consumer Protection page provides information and assistance.
- Federal Reserve Board - The Federal Reserve Board supervises state-chartered banks that are members of the Federal Reserve System. Visit the Consumer Information page for assistance.
State banks are also supervised by state banking regulators. Visit the Conference of State Bank Supervisors website for links to state banking departments.
