Free HP Pavilion m1-u148 x360 Maintenance and Service Guide PDF | Manualsnet (2024)

HP Pavilion x360 m1 Convertible PC (model numbers m1-u100 through m1- u199 and m1-u000 through m1-u099)

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

Copyright 2016 HP Development Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

the information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: July 2016

First Edition: April 2016

Document Part Number: 854267-002

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 10 functionality. See for http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 6

Locating hardware ................................................................................................................................................. 6

Locating software .................................................................................................................................................. 6

Display .................................................................................................................................................................... 7

Keys ........................................................................................................................................................................ 8

Lights ...................................................................................................................................................................... 9

Speakers .............................................................................................................................................................. 10

TouchPad .............................................................................................................................................................. 11

Left side ............................................................................................................................................................... 12

Right side ............................................................................................................................................................. 14

Bottom ................................................................................................................................................................. 15

3 Illustrated parts catalog .............................................................................................................................. 16

Locating the model number, serial number, product number, and warranty information ............................... 16

Computer major components .............................................................................................................................. 17

Display components ............................................................................................................................................ 24

Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement preliminary requirements ..................................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 28

Drive handling ................................................................................................................................... 28

Grounding guidelines ........................................................................................................................................... 29

Electrostatic discharge damage ........................................................................................................ 29

Packaging and transporting guidelines .......................................................................... 30

Workstation guidelines ................................................................................ 30

5 Removal and replacement procedures ........................................................................................................... 32

Component replacement procedures .................................................................................................................. 32

Keyboard/top cover ........................................................................................................................... 32

TouchPad cable .................................................................................................................................. 37

TouchPad ........................................................................................................................................... 37

v

Battery ............................................................................................................................................... 39

Hard drive .......................................................................................................................................... 40

Solid-state drive ................................................................................................................................ 42

Connector board ................................................................................................................................ 43

Power button board .......................................................................................................................... 45

System board .................................................................................................................................... 46

Memory module ................................................................................................................................ 49

WLAN module .................................................................................................................................... 51

Fan/heat sink assembly .................................................................................................................... 53

Speakers ............................................................................................................................................ 55

Display assembly ............................................................................................................................... 56

Power connector cable ...................................................................................................................... 64

6 Using Setup Utility (BIOS) ............................................................................................................................. 65

Starting Setup Utility (BIOS) ................................................................................................................................ 65

Updating Setup Utility (BIOS) .............................................................................................................................. 65

Determining the BIOS version ........................................................................................................... 65

Downloading a BIOS update .............................................................................................................. 66

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67

8 Specifications .............................................................................................................................................. 69

Dimensions .......................................................................................................................................................... 69

Operating environment ....................................................................................................................................... 69

Input power .......................................................................................................................................................... 70

9 Backing up, restoring, and recovering ........................................................................................................... 71

Creating recovery media and backups ................................................................................................................ 71

Creating HP Recovery media (select products only) ......................................................................... 71

Using Windows tools ........................................................................................................................................... 72

Restore and recovery ........................................................................................................................................... 73

Recovering using HP Recovery Manager ........................................................................................... 73

What you need to know before you get started ............................................................. 73

Using the HP Recovery partition (select products only) ................................................. 74

Using HP Recovery media to recover .............................................................................. 74

Changing the computer boot order ................................................................................ 75

Removing the HP Recovery partition (select products only) ......................................... 76

vi

10 Power cord set requirements ...................................................................................................................... 77

Requirements for all countries ............................................................................................................................ 77

Requirements for specific countries and regions ................................................................................................ 77

11 Recycling .................................................................................................................................................. 79

Index ............................................................................................................................................................. 80

vii

viii

1 Product description

Category Description HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u100 through m1-1099)

HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u000 through m1- u099)

Product Name HP Pavilion x360 m1 Convertible PC (model numbers used m1- u100 through m1-1099)

HP Pavilion x360 m1 Convertible PC (model numbers used m1- u000 through m1-u099)

Processors Intel Core i3-7100U 2.40-GHz processor (2133- MHz FSB, 3.0-MB L3 cache, dual core, 15-W)

Intel Pentium N4200 1.1- GHz (turbo up to 2.5-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, quad core, 6-W)

Intel Celeron N3350 1.1- GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W)

Intel Core i3-6100U 2.30- GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W)

Intel Pentium N3710 1.60- GHz (turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, quad core, 6-W)

Intel Celeron N3060 1.60- GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 6-W)

Chipset Integrated soldered-on-circuit (SoC)

Graphics Internal graphics:

Intel HD Graphics 620 on computer models equipped with an Intel Core i3-7100U

Intel HD Graphics 520 on computer models equipped with an Intel Pentium or Intel Celeron processor

1

Category Description HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u100 through m1-1099)

HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u000 through m1- u099)

Graphics (continued) Support for HD decode, DX12, and high-definition multimedia interface (HDMI) v1.4

Panel 11.6-in, high-definition (HD), AntiGlare (AG) (1366768), in- plane switching (IPS)/UWVA, white light-emitting (WLED), slim (3.0-mm), TouchScreen display panel with flush glass and MultiTouch enabled; typical brightness: 340 nits;

Support for eDP

Memory module One memory slot, non-customer accessible

Support for DDR4-2133 Single Channel (only on computer models equipped with an Intel Core processor)

Support for DDR3L-1600 Single Channel (only on computer models equipped with an Intel Pentium or Intel Celeron processor)

Support for up to 2.0-GB onboard system memory (only on computer models equipped with an Intel Celeron processor)

Support for up to 8-GB maximum on-board system memory:

8192-GB (8192-GB 1)

4096-GB (4096-GB 1)

Storage Hard drive:

Support for all SATA, 2.5-in hard drives

Support for Accelerometer hard drive protection (HP2DCTR)

Support for the following hard drives:

1-TB, 5400-rpm, SATA, 7.2- mm hard drive

500-GB, 5400-rpm, SATA, 7.2-mm hard drive

500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive

2 Chapter 1 Product description

Category Description HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u100 through m1-1099)

HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u000 through m1- u099)

Storage (continued) Solid-state drive: only available on computer models equipped with an Intel Core processor

Support for PCIe, SATA co-layout, M.2 solid-state drives

Support for a 128-MB, M2.2280 solid-state drive (DRAM-less)

embedded MultiMediaCard (eMMC): 32 GB (available only on computer models equipped with an Intel Celeron processor)

Optical drive HP external DVDRW DL SuperMulti Drive

Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88 wide field of vision

Dual array digital microphones with beam-forming, echo- cancellation, noise-suppression, and voice recognition software

Two speakers

Bang & Olufsen Play audio

Support for Realtek Smart Amp (audio codec: ALC3258-CG)

Support for voice recognition

Enable HP Noise Cancellation

Sensors Accelerometer (HP2DCTR)

ECompass (HP9DS1TR)

Gyroscope (HP9DS1TR)

Sensor hub (Integrated sensor hub on computer models equipped with an Intel Core processor; Discrete sensor hub STM32F102CBT6 on computer models equipped with an Intel Pentium or Intel Celeron processor)

Wireless Integrated wireless local area network (WLAN) options by way of wireless module

Two built-in M.2 WLAN antennas

Support for the following WLAN modules:

Intel 3165NGWG 1 ac 11 + Bluetooth 4.0 LE PCIe

3

Category Description HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u100 through m1-1099)

HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u000 through m1- u099)

Wireless (continued) +USB NGFF 2230 Combo Adapter for use in all countries and regions

Realtek RTL8723BE 802.11b/g/n 11 Wi-Fi + Bluetooth 4.0 Combo Adapter for use in all countries and regions except Brazil

Realtek RTL8723BE 802.11b/g/n 11 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only in Brazil

Compatible with MiraCast- certified devices

Support for Intel WiDi

External media cards Micro-Secure Digital (SD) media reader slot

Ports Headphone/microphone combo jack

HDMI v 1.4 supporting up to 19201080 @ 60Hz

USB type C 3.1 port Gen 1 supporting charging and data transfer

USB 2.0 port

Keyboard/pointing devices

Full-sized, standard, island- style, backlit keyboard

Clickpad with image sensor

Multitouch gestures enabled

Power requirements Support for Windows 10 Modern Trackpad Gestures

Security Trusted platform module (TPM) 2.0

Support for Security cable lock

Operating system For APJ SEAP Market (EM/SL #UUF/#AKL/AR6):

SEAP Windows 10 Home EM/SL

SEAP Windows 10 Home China Language Edition

CPPP Windows 10 Step Up 2-in-1 EM/SL

4 Chapter 1 Product description

Category Description HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u100 through m1-1099)

HP Pavilion x360 m1 Convertible PC (model numbers

used m1-u000 through m1- u099)

Operating system (continued)

For Developed Market (ML):

Windows 10 Entry 2-in-1 ML

Windows 10 Home ML

Windows 10 Value 2-in-1

For Emerging Market (EM/SL):

Windows 10 Entry 2-in-1 EM/SL

Windows 10 Home EM/SL

Windows 10 Step Up 2-in-1 EM/SL

Serviceability End user replaceable part: AC adapter

5

2 External component identification

Locating hardware To find out what hardware is installed on your computer:

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

Locating software To find out what software is installed on your computer:

Select the Start button, and then select All apps.

or

Right-click the Start button, and then select Programs and Features.

6 Chapter 2 External component identification

Display

Item Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs).

(2) Internal microphones Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some products allow you to video conference and chat online using streaming video.

To use a webcam (integrated camera):

Type camera in the taskbar search box, and then select Camera.

*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 7

Keys NOTE: Your computer may look slightly different from the illustration below.

Item Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Displays system information when pressed in combination with the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.

8 Chapter 2 External component identification

Lights NOTE: Your computer may look slightly different from the illustration below.

Item Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(2) Mute light Amber: Computer sound is off.

Off: Computer sound is on.

Lights 9

Speakers NOTE: Your computer may look slightly different from the illustration below.

Component Description

Speakers Produce sound.

10 Chapter 2 External component identification

TouchPad

Item Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

TouchPad 11

Left side

Item Component Description

(1) Power button When the computer is off, press the button to turn on the computer.

When the computer is on, press the button briefly to initiate Sleep.

When the computer is in the Sleep state, press the button briefly to exit Sleep.

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

Type power in the taskbar search box, and then select Power and sleep settings.

or

Right-click the Start button, and then select Power Options.

(2) Power light On: The computer is on.

Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub.

(5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects

12 Chapter 2 External component identification

Item Component Description

(5) Audio-out (headphone)/Audio-in (microphone) combo jack (continued)

an optional headset microphone. This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.

To access this guide:

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

(6) Volume button Control speaker volume on the computer.

1. To increase speaker volume, press the back edge of the button.

2. To decrease speaker volume, press the front edge of the button.

(7) Drive light Blinking white: The hard drive is being accessed.

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

NOTE: On select products, the drive light will always remain off.

Left side 13

Right side

Item Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

To remove a card:

Press in on the card, and then remove it from the memory card reader.

(2) USB 3.0 charging (powered) ports (3) Connect optional USB devices, such as a keyboard, mouse, external drive, printer, scanner, or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off.

(3) HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

(4) AC adapter and battery light White: The AC adapter is connected and the battery is fully charged.

Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.

Amber: The AC adapter is connected and the battery is charging.

Off: The battery is not charging.

(5) Power connector Connects an AC adapter.

14 Chapter 2 External component identification

Bottom

Component Description

Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom 15

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the model number, serial number, product number, and warranty information

the model number (1), serial number (2), product number (3), and warranty information (4) are located on the bottom of the computer. This information may be needed when travelling internationally or when contacting support.

16 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display assembly: the display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page 24.

(2) Keyboard/top cover (includes backlight cable and keyboard cable):

In dragonfly blue finish:

For use in Belgium 856177-A41

For use in Bulgaria 856177-261

Computer major components 17

Item Component Spare part number

For use in Canada 856177-DB1

For use in the Czech Republic and Slovakia 856177-FL1

For use in Denmark, Finland, and Norway 856177-DH1

For use in France 856177-051

For use in Germany 856177-041

For use in Greece 856177-151

For use in Hungary 856177-211

For use in Israel 856177-BB1

For use in Italy 856177-061

For use in Japan 856177-291

For use in Latin America 856177-161

For use in the Netherlands 856177-B31

For use in Portugal 856177-131

For use in Romania 856177-271

For use in Russia 856177-251

For use in Saudi Arabia 856177-171

For use in South Korea 856177-AD1

For use in Spain 856177-071

For use in Switzerland 856177-BG1

For use in Taiwan 856177-AB1

For use in Thailand 856177-281

For use in Turkey 856177-141

For use in the United Kingdom 856177-031

For use in the United States 856177-001

In modern gold finish:

For use in Belgium 856175-A41

For use in Bulgaria 856175-261

For use in Canada 856175-DB1

For use in the Czech Republic and Slovakia 856175-FL1

For use in Denmark, Finland, and Norway 856175-DH1

For use in France 856175-051

For use in Germany 856175-041

For use in Greece 856175-151

For use in Hungary 856175-211

18 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in Israel 856175-BB1

For use in Italy 856175-061

For use in Japan 856175-291

For use in Latin America 856175-161

For use in the Netherlands 856175-B31

For use in Portugal 856175-131

For use in Romania 856175-271

For use in Russia 856175-251

For use in Saudi Arabia 856175-171

For use in South Korea 856175-AD1

For use in Spain 856175-071

For use in Switzerland 856175-BG1

For use in Taiwan 856175-AB1

For use in Thailand 856175-281

For use in Turkey 856175-141

For use in the United Kingdom 856175-031

For use in the United States 856175-001

In natural silver finish:

For use in Belgium 856071-A41

For use in Bulgaria 856071-261

For use in Canada 856071-DB1

For use in the Czech Republic and Slovakia 856071-FL1

For use in Denmark, Finland, and Norway 856071-DH1

For use in France 856071-051

For use in Germany 856071-041

For use in Greece 856071-151

For use in Hungary 856071-211

For use in Israel 856071-BB1

For use in Italy 856071-061

For use in Japan 856071-291

For use in Latin America 856071-161

For use in the Netherlands 856071-B31

For use in Portugal 856071-131

For use in Romania 856071-271

Computer major components 19

Item Component Spare part number

For use in Russia 856071-251

For use in Saudi Arabia 856071-171

For use in South Korea 856071-AD1

For use in Spain 856071-071

For use in Switzerland 856071-BG1

For use in Taiwan 856071-AB1

For use in Thailand 856071-281

For use in Turkey 856071-141

For use in the United Kingdom 856071-031

For use in the United States 856071-001

(3) TouchPad cable (includes double-sided adhesive):

For use only on computer models equipped with an Intel Core processor 856061-001

For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856062-001

(4) TouchPad (includes bracket) 858953-001

(5) Battery (includes cable):

3-cell, 40-Wh, 3.62-Ah, Li-ion 844201-855

2-cell, 35-Wh, 4.56-Ah, Li-ion 844200-855

(6) 128-MB, M2.2280 solid-state drive 827560-011

Solid-state drive bracket (not illustrated) 856067-001

(7) Hard drive:

NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are available using spare part number 856068-001. The hard drive cable is available using spare part numbers 909096-001 and 856066-001.

1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762990-005

500-GB, 5400-rpm, SATA, 7.2-mm hard drive 778186-005

500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive 732000-005

(8) Hard drive cable (includes double-sided adhesive) 909096-001 and 856066-001

(9) Hard drive bracket (includes screws) 856068-001

(10) Connector board (includes audio jack and USB port)

For use only on computer models equipped with an Intel Core processor 909095-001

For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856099-001

(11) Connector board cable (includes double-sided adhesive):

For use only on computer models equipped with an Intel Core processor 856059-001

For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856060-001

(12) System board (includes processor and replacement thermal material):

20 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use only on computer models with model numbers m1-u100 through m1-u199:

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and the Windows 10 Professional operating system

903213-601

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and a non-Windows operating system

903213-001

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

903212-601

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system

903212-001

Equipped with an Intel Pentium N4200 1.1-GHz (turbo up to 2.5-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, quad core, 6-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

903209-601

Equipped with an Intel Pentium N4200 1.1-GHz (turbo up to 2.5-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, quad core, 6-W), a graphics subsystem with UMA memory, and a non- Windows operating system

903209-001

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2-GB of system memory, 32-GB eMMC storage, and the Windows 10 Professional operating system

903211-601

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2-GB of system memory, 32-GB eMMC storage, and a non-Windows operating system

903211-001

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

903210-601

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, and a non- Windows operating system

903210-001

For use on all computer models:

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and the Windows 10 Professional operating system

855722-601

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and a non-Windows operating system

855722-001

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

855721-601

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system

855721-001

Equipped with an Intel Pentium N3710 1.60-GHz (turbo up to 2.56-GHz) processor (1600- MHz FSB, 2.0-MB L2 cache, quad core, 6-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

855718-601

Computer major components 21

Item Component Spare part number

Equipped with an Intel Pentium N3710 1.60-GHz (turbo up to 2.56-GHz) processor (1600- MHz FSB, 2.0-MB L2 cache, quad core, 6-W), and a non-Windows operating system

855718-001

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600- MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0- GB of on-board system memory, a 32-GB eMMC, and the Windows 10 Professional operating system

855720-601

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600- MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0- GB of on-board system memory, a 32-GB eMMC, and a non-Windows operating system

855720-001

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600- MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

855719-601

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600- MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, and a non-Windows operating system

855719-001

(13) Power button board (includes cable) 856100-001

(14) WLAN module:

For use on all computer models:

Intel 3165NGWG 1 ac 11 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter for use in all countries and regions

806723-005

Realtek RTL8723BE 802.11b/g/n 11 Wi-Fi + Bluetooth 4.0 Combo Adapter for use in all countries and regions except Brazil

855106-855

For use only on computer models with model numbers m1-u000 through m1-u099:

Realtek RTL8723BE 802.11b/g/n 11 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only in Brazil

792610-205

(15) Memory module:

8-GB (2133, 1.2-V, DDR4; for use only on computer models equipped with an Intel Core processor)

820570-005

8-GB (PCL3, 12800, 1600; for use only on computer models equipped with an Intel Pentium or Intel Celeron processor)

693374-005

4-GB (2133, 1.2-V, DDR4; for use only on computer models equipped with an Intel Core processor)

820569-005

4-GB (PCL3, 12800, 1600; for use only on computer models equipped with an Intel Pentium or Intel Celeron processor)

691740-005

(16) Memory module shield 856069-001

(17) RTC battery (includes cable and double-sided adhesive) 691572-001

(18) Fan/heat sink assembly (includes replacement thermal material):

For use only on computer models equipped with an Intel Core processor 855996-001

For use only on computer models equipped with an Intel Pentium N4200 or Intel Celeron N3350 processor

903214-001

For use only on computer models equipped with an Intel Pentium M3710 or Intel Celeron N3060 processor

855997-001

22 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use only on computer models equipped with an Intel Celeron N3060 processor and eMMC

855998-001

(19) Power connector cable 855995-001

(20) Speakers (includes cable) 856108-001

(21) Bottom cover (includes front rubber feet, retention magnets, shielding, and vents):

In dragonfly blue finish 856058-001

In modern gold finish 856056-001

In natural silver finish 856055-001

Rubber Kit (not illustrated, includes bottom cover rubber foot strip and screw covers):

In dragonfly blue finish 856105-001

In modern gold finish 856103-001

In natural silver finish 856102-001

Computer major components 23

Display components

Item Component Spare part number

(1) 11.6-in, HD, AG (1366768), WLED, UWVA, TouchScreen display panel assembly 856101-001

(2) Webcam/microphone module (includes double-sided adhesive) 833962-005

(3) G-sensor board (includes double-sided adhesive) 856098-001

(4) Display panel cable (includes TouchScreen board cable, adhesive support strip, and double-sided adhesive):

For use on all computer models 902941-001

For use only on computer models with model numbers m1-u100 through m1-u199 856063-001

(5) Display hinges (2, include display hinge covers) 856070-001

(6) Antenna (includes antenna cables and transceivers) 856050-001

(7) Webcam/microphone module cable: (includes G-sensor board cable)

24 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use only on computer models equipped with an Intel Core processor 856064-001

For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856065-001

(8) Display back cover:

In dragonfly blue finish 856054-001

In modern gold finish 856052-001

In natural silver finish 856051-001

Display components 25

Miscellaneous parts

Component Spare part number

AC adapter:

65-W HP Smart AC adapter (non-PFC, 4.5-mm, EM) 714635-850

45-W HP Smart AC adapter (non-PFC, 4.5-mm, RC) 741553-850

HP HDMI-to-VGA adapter 701943-001

HP RJ45-to-USB adapter dongle 539614-001

HP USB-to-Gigabit RJ45 adapter 829941-001

HP USB external DVD-RW Drive 747080-001

Power cord (C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor):

For use in Argentina 401300-007

For use in Australia 213356-008

For use in Denmark 213353-008

For use in Europe 213350-009

For use in India 404827-003

For use in Israel 398063-003

For use in Italy 213352-008

For use in Japan 349756-002

For use in North America 213349-009

For use in the Peoples Republic of China 286497-008

For use in South Korea 267836-008

For use in Switzerland 213354-008

For use in Taiwan 393313-003

For use in Thailand 285096-006

For use in the United Kingdom and Singapore 213351-008

Power cord (Option 917, 1.0-m (3.2-ft), 3-wire conductor, ROHS) 361240-002

Rubber Support Kit (includes battery pad, hard drive pads, and solid-state drive pads) 856106-001

Screw Kit 856107-001

26 Chapter 3 Illustrated parts catalog

4 Removal and replacement preliminary requirements

Tools required You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screw driver

Magnetic screw driver

Phillips P0 screw driver

Service considerations the following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Tools required 27

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing drive, place it in a static-proof bag.

Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE.

28 Chapter 4 Removal and replacement preliminary requirements

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

the following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Grounding guidelines 29

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

Place items on a grounded surface before removing items from their containers.

Always be properly grounded when touching a component or assembly.

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

Turn off power and input signals before inserting or removing connectors or test equipment.

30 Chapter 4 Removal and replacement preliminary requirements

Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

the following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

Antistatic smocks, aprons, and sleeve protectors

Conductive bins and other assembly or soldering aids

Nonconductive foam

Conductive computerop workstations with ground cords of one megohm resistance

Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

Static awareness labels

Material-handling packages

Nonconductive plastic bags, tubes, or boxes

Metal tote boxes

Electrostatic voltage levels and protective materials

the following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Grounding guidelines 31

5 Removal and replacement procedures

CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.

Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer. See Locating the model number, serial number, product number, and warranty information on page 16 for details.

This chapter provides removal and replacement procedures.

There are as many as 56 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

Keyboard/top cover

NOTE: the keyboard/top cover spare part kit includes the backlight cable, keyboard cable, and shielding.

For use in country/region Spare part number For use in country/region Spare part number

In dragonfly blue finish: For use in Latin America 856177-161

For use in Belgium 856177-A41 For use in the Netherlands 856177-B31

For use in Brazil (for use only on computer models with model numbers m1-u000 through m1-u099)

856177-201 For use in Portugal 856177-131

For use in Bulgaria 856177-261 For use in Romania 856177-271

For use in Canada 856177-DB1 For use in Russia 856177-251

For use in the Czech Republic and Slovakia

856177-FL1 For use in Saudi Arabia 856177-171

For use in Denmark, Finland, and Norway

856177-DH1 For use in South Korea 856177-AD1

For use in France 856177-051 For use in Spain 856177-071

For use in Germany 856177-041 For use in Switzerland 856177-BG1

For use in Greece 856177-151 For use in Taiwan 856177-AB1

For use in Hungary 856177-211 For use in Thailand 856177-281

For use in Israel 856177-BB1 For use in Turkey 856177-141

For use in Italy 856177-061 For use in the United Kingdom 856177-031

For use in Japan 856177-291 For use in the United States 856177-001

In modern gold finish: For use in Latin America 856175-161

For use in Belgium 856175-A41 For use in the Netherlands 856175-B31

32 Chapter 5 Removal and replacement procedures

For use in country/region Spare part number For use in country/region Spare part number

For use in Brazil (for use only on computer models with model numbers m1-u000 through m1-u099)

856175-201 For use in Portugal 856175-131

For use in Bulgaria 856175-261 For use in Romania 856175-271

For use in Canada 856175-DB1 For use in Russia 856175-251

For use in the Czech Republic and Slovakia

856175-FL1 For use in Saudi Arabia 856175-171

For use in Denmark, Finland, and Norway

856175-DH1 For use in South Korea 856175-AD1

For use in France 856175-051 For use in Spain 856175-071

For use in Germany 856175-041 For use in Switzerland 856175-BG1

For use in Greece 856175-151 For use in Taiwan 856175-AB1

For use in Hungary 856175-211 For use in Thailand 856175-281

For use in Israel 856175-BB1 For use in Turkey 856175-141

For use in Italy 856175-061 For use in the United Kingdom 856175-031

For use in Japan 856175-291 For use in the United States 856175-001

In natural silver finish: For use in Latin America 856071-161

For use in Belgium 856071-A41 For use in the Netherlands 856071-B31

For use in Brazil (for use only on computer models with model numbers m1-u000 through m1-u099)

856071-201 For use in Portugal 856071-131

For use in Bulgaria 856071-261 For use in Romania 856071-271

For use in Canada 856071-DB1 For use in Russia 856071-251

For use in the Czech Republic and Slovakia

856071-FL1 For use in Saudi Arabia 856071-171

For use in Denmark, Finland, and Norway

856071-DH1 For use in South Korea 856071-AD1

For use in France 856071-051 For use in Spain 856071-071

For use in Germany 856071-041 For use in Switzerland 856071-BG1

For use in Greece 856071-151 For use in Taiwan 856071-AB1

For use in Hungary 856071-211 For use in Thailand 856071-281

For use in Israel 856071-BB1 For use in Turkey 856071-141

For use in Italy 856071-061 For use in the United Kingdom 856071-031

For use in Japan 856071-291 For use in the United States 856071-001

Before disassembling the computer, follow these steps:

Component replacement procedures 33

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

Remove the keyboard/top cover:

1. Close the computer.

2. Turn the computer upside down with the front toward you.

3. Remove the following:

(1) Three rubber screw covers on the front edge of the computer

(2) One rubber plug on the right side of the computer

(3) One flat screw cover in the middle of the computer

(4) One rubber foot strip

These components are included in the Rubber Kits, using the following spare part numbers:

856105-001 Rubber Kit in dragonfly blue finish

856103-001 Rubber Kit in modern gold finish

856102-001 Rubber Kit in natural silver finish

4. Remove the five Phillips M2.04.9 screws (1) that secure the bottom cover to the computer.

34 Chapter 5 Removal and replacement procedures

5. Remove the seven Phillips M2.55.7 screws (2) that secure the bottom cover to the computer.

6. Turn the computer right side up with the front toward you.

7. Open the computer as far as it will open.

8. Insert a case utility tool (1) or similar plastic, flat-edged tool between the keyboard/top cover and the bottom cover near the display hinge area.

9. Release the rear edge (2) of the keyboard/top cover and swing it up and forward until it detaches from the bottom cover.

10. Lift the front edge (1) of the keyboard/top cover until the backlight cable and keyboard cable are accessible.

11. Release the zero insertion force (ZIF) connector (2) to which the backlight cable is connected, and then disconnect the backlight cable (3) from the system board.

12. Release the ZIF connector (4) to which the keyboard cable is connected, and then disconnect the keyboard cable (5) from the system board.

Component replacement procedures 35

13. Remove the keyboard/top cover (6).

Reverse this procedure to install the keyboard/top cover.

36 Chapter 5 Removal and replacement procedures

TouchPad cable

Description Spare part number

For use only on computer models equipped with an Intel Core processor 856061-001

For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856062-001

Before removing the TouchPad cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

Remove the TouchPad cable:

1. Turn the keyboard/top cover upside down with the front toward you.

2. Release the ZIF connector (1) to which the TouchPad cable is connected, and then disconnect the TouchPad cable (2) from the TouchPad.

3. Remove the TouchPad cable (3).

Reverse this procedure to install the TouchPad cable.

Component replacement procedures 37

TouchPad

Description Spare part number

TouchPad (includes bracket) 858953-001

Before removing the TouchPad, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

Remove the TouchPad:

1. Turn the keyboard/top cover upside down with the front toward you.

2. Remove the seven Phillips M2.02.3 screws (1) that secure the TouchPad to the keyboard/top cover.

3. Remove the TouchPad bracket (2).

4. Remove the TouchPad (3).

Reverse this procedure to install the TouchPad.

38 Chapter 5 Removal and replacement procedures

Battery

Description Spare part number

3-cell, 40-Wh, 3.62-Ah, Li-ion 844201-855

2-cell, 35-Wh, 4.56-Ah, Li-ion 844200-855

Before removing the battery, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

Remove the battery:

1. Disconnect the battery cable (1) from the system board.

2. Remove the four Phillips M2.04.6 screws (2) that secure the battery to the bottom cover.

3. Detach the connector board cable (3) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.)

4. Detach the power button board cable (4) from the battery. (The power button board cable is attached to the battery with double-sided adhesive.)

5. Release the battery (5) by lifting it up until it is clear of its alignment posts.

6. Remove the battery (6) by sliding it forward.

Reverse this procedure to install the battery.

Component replacement procedures 39

Hard drive

NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or screws. The hard drive bracket and screws are available using spare part number 856068-001. The hard drive cable is available using spare part numbers 909096-001 and 856066-001.

Description Spare part number

1-TB, 5400-rpm, SATA, 7.2-mm hard drive 762990-005

500-GB, 5400-rpm, SATA, 7.2-mm hard drive 778186-005

500-GB, 5400-rpm, SATA, 7.0-mm, 8.0-GB NAND hybrid solid-state hard drive 732000-005

Before removing the hard drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

Remove the hard drive:

1. Release the ZIF connector (1) to which the hard drive cable is connected, and then disconnect the hard drive cable from the system board.

2. Remove the four Phillips PM2.04.6 screws (2) that secure the hard drive to the bottom cover.

3. Use the hard drive tab (3) to remove the hard drive (4).

40 Chapter 5 Removal and replacement procedures

4. If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.04.1 screws (1) that secure the bracket to the hard drive, and then remove the hard drive bracket (2).

5. If it is necessary to replace the hard drive cable, detach the cable (3) from the hard drive. (The hard drive cable is attached to the hard drive with double-sided adhesive.)

6. Slide the cable (4) off of the front end of the hard drive.

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures 41

Solid-state drive

Description Spare part number

128-MB, M2.2280 solid-state drive (DRAM-less; for use only on computer models equipped with an Intel Core processor)

827560-011

Before removing the solid-state drive, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

Remove the solid-state drive:

1. Remove the Phillips PM2.02.0 screw (1) that secures the solid-state drive to the computer. (The solid- state drive tilts up.)

2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

42 Chapter 5 Removal and replacement procedures

Connector board

NOTE: The connector board spare part kit includes an audio jack and a USB port.

NOTE: The connector board spare part kit does not include the connector board cable. The connector board cable is available using spare part numbers 856059-001 (for use only on computer models equipped with an Intel Core processor) and 856060-001 (for use only on computer models equipped with an Intel Pentium or Intel Celeron processor).

Description Spare part number

For use only on computer models equipped with an Intel Core processor 909095-001

For use only on computer models equipped with an Intel Pentium or Intel Celeron processor 856099-001

Before removing the connector board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

Remove the connector board:

1. Release the ZIF connector (1) to which the connector board cable is connected, and then disconnect the connector board cable from the system board.

2. Detach the connector board cable (2) from the battery. (The connector board cable is attached to the battery with double-sided adhesive.)

3. Release the ZIF connector (3) to which the power button board cable is connected, and then disconnect the power button board cable from the connector board.

4. Remove the two Phillips PM2.04.6 screws (4) that secure the connector board to the bottom cover.

Component replacement procedures 43

5. Remove the connector board (5).

Reverse this procedure to install the connector board.

44 Chapter 5 Removal and replacement procedures

Power button board

Description Spare part number

Power button board (includes cable) 856100-001

Before removing the power button board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

Remove the power button board:

1. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the connector board.

2. Detach the power button board cable (2) from the battery. (The power button board cable is attached to the battery with double-sided adhesive.)

3. Remove the Phillips PM2.04.6 screw (3) that secures the power button board to the bottom cover.

4. Release the power button board (4) by tilting the front edge up until it rests at an angle.

5. Remove the power button board (5) by sliding it forward.

Reverse this procedure to install the power button board.

Component replacement procedures 45

System board

Description Spare part number

For use only on computer models with model numbers m1-u100 through m1-u199:

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and the Windows 10 Professional operating system

903213-601

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and a non-Windows operating system

903213-001

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

903212-601

Equipped with an Intel Core i3-7100U 2.40-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system

903212-001

Equipped with an Intel Pentium N4200 1.1-GHz (turbo up to 2.5-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, quad core, 6-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

903209-601

Equipped with an Intel Pentium N4200 1.1-GHz (turbo up to 2.5-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, quad core, 6-W), a graphics subsystem with UMA memory, and a non-Windows operating system

903209-001

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2-GB of system memory, 32-GB eMMC storage, and the Windows 10 Professional operating system

903211-601

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2-GB of system memory, 32-GB eMMC storage, and a non-Windows operating system

903211-001

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

903210-601

Equipped with an Intel Celeron N3350 1.1-GHz (turbo up to 2.4-GHz) processor (1866-MHz FSB, 2.0-MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, and a non-Windows operating system

903210-001

For use on all computer models:

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and the Windows 10 Professional operating system

855722-601

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, a solid-state drive slot, and a non-Windows operating system

855722-001

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

855721-601

Equipped with an Intel Core i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, dual core, 15-W), a graphics subsystem with UMA memory, and a non-Windows operating system

855721-001

Equipped with an Intel Pentium N3710 1.60-GHz (turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0- MB L2 cache, quad core, 6-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

855718-601

Equipped with an Intel Pentium N3710 1.60-GHz (turbo up to 2.56-GHz) processor (1600-MHz FSB, 2.0- MB L2 cache, quad core, 6-W), and a non-Windows operating system

855718-001

46 Chapter 5 Removal and replacement procedures

Description Spare part number

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0- MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0-GB of on-board system memory, a 32-GB eMMC, and the Windows 10 Professional operating system

855720-601

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0- MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, 2.0-GB of on-board system memory, a 32-GB eMMC, and a non-Windows operating system

855720-001

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0- MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, and the Windows 10 Professional operating system

855719-601

Equipped with an Intel Celeron N3060 1.60-GHz (turbo up to 2.48-GHz) processor (1600-MHz FSB, 2.0- MB L2 cache, dual core, 6-W), a graphics subsystem with UMA memory, and a non-Windows operating system

855719-001

Before removing the system board, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

Memory module shield and memory module (see Memory module on page 49)

WLAN module (see WLAN module on page 51)

Fan/heat sink assembly (see Fan/heat sink assembly on page 53)

Remove the system board:

1. Disconnect the following cables from the system board:

(1) WLAN module antenna cables

NOTE: The WLAN Main/#1antenna cable is connected to the WLAN module Main terminal. The WLAN Aux/#2antenna cable is connected to the WLAN module Aux terminal.

(2) Display panel ZIF connector cable

(3) Connector board ZIF connector cable

(4) Speaker cable

(5) Webcam/microphone module ZIF connector cable

(6) Power connector cable

(7) Hard drive ZIF connector cable

Component replacement procedures 47

NOTE: If the WLAN antenna cables are not connected to the WLAN module terminals, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.

2. Remove the five Phillips PM2.04.6 screws (1) that secure the system board to the bottom cover.

3. Lift the left side of the system board (2) until the RTC battery cable connector is accessible.

4. Disconnect the RTC battery cable (3) from the system board.

48 Chapter 5 Removal and replacement procedures

5. Remove the system board (4).

Reverse this procedure to install the system board.

Memory module

Description Spare part number

8-GB (2133, 1.2-V, DDR4; for use only on computer models equipped with an Intel Core processor) 820570-005

8-GB (PCL3, 12800, 1600; for use only on computer models equipped with an Intel Pentium or Intel Celeron processor)

693374-005

4-GB (2133, 1.2-V, DDR4; for use only on computer models equipped with an Intel Core processor) 820569-005

4-GB (PCL3, 12800, 1600; for use only on computer models equipped with an Intel Pentium or Intel Celeron processor)

691740-005

Before removing a memory module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

6. Remove the system board (see System board on page 46).

Remove the memory module:

1. Turn the system board upside down with the front toward you.

Component replacement procedures 49

2. Remove the memory module shield that covers the memory module slots.

The memory module shield is available using spare part number 856069-001.

3. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)

4. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

50 Chapter 5 Removal and replacement procedures

WLAN module

Description Spare part number

Intel 3165NGWG 1 ac 11 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter for use in all countries and regions

806723-005

Realtek RTL8723BE 802.11b/g/n 11 Wi-Fi + Bluetooth 4.0 Combo Adapter for use in all countries and regions except Brazil

855106-855

Realtek RTL8723BE 802.11b/g/n 11 Wi-Fi + Bluetooth 4.0 Combo Adapter for use only in Brazil 792610-205

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

Before removing the WLAN module, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

6. Remove the system board (see System board on page 46).

Remove the WLAN module:

1. Turn the system board upside down with the front toward you.

2. Remove the Phillips PM2.02.0 screw (1) that secures the WLAN module to the computer. (The WLAN module tilts up (2).)

Component replacement procedures 51

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

Reverse this procedure to install the WLAN module.

52 Chapter 5 Removal and replacement procedures

Fan/heat sink assembly

NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.

Description Spare part number

For use only on computer models equipped with an Intel Core processor 855996-001

For use only on computer models equipped with an Intel Pentium N4200 or Intel Celeron N3350 processor

903214-001

For use only on computer models equipped with an Intel Pentium M3710 or Intel Celeron N3060 processor

855997-001

For use only on computer models equipped with an Intel Celeron N3060 processor and eMMC 855998-001

Before removing the fan/heat sink assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

6. Remove the system board (see System board on page 46).

Remove the fan/heat sink assembly:

1. Turn the system board upside down with the front toward you.

2. Disconnect the fan cable (1) from the system board.

3. Loosen the four Phillips PM2.06.2 captive screws (2) that secure the fan/heat sink assembly to the system board.

Component replacement procedures 53

4. Remove the fan/heat sink assembly (3).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board each time the fan/heat sink assembly is removed. Thermal paste is used on the processor (1) and the fan/heat sink assembly section (2) that services it.

Reverse this procedure to install the fan/heat sink assembly.

54 Chapter 5 Removal and replacement procedures

Speakers

Description Spare part number

Speakers (includes cable) 856108-001

Before removing the speakers, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

6. Remove the system board (see System board on page 46).

Remove the speakers:

1. Remove the Phillips PM2.04.6 screw (1) that secures the speakers to the bottom cover.

2. Release the display panel cable and the wireless antenna cables from the routing clips (2) built into the speakers.

3. Release the speakers (3) by tilting the front edge up.

4. Remove the speakers (4) by sliding them forward.

Reverse this procedure to install the speakers.

Component replacement procedures 55

Display assembly

NOTE: The display assembly is spared at the subcomponent level only. For display assembly spare part information, see the individual removal subsections.

Before removing the display assembly, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

6. Remove the system board (see System board on page 46).

Remove the display assembly:

1. Tilt the display forward to an upright position.

2. Remove the four Phillips PM2.54.2 screws that secure the display assembly to the bottom cover.

3. Tilt the top edge of the display (1) back to release the display hinges from the alignment pins upon which they rest.

4. Slide the bottom edge of the display assembly forward (2) until it releases from the bottom cover.

56 Chapter 5 Removal and replacement procedures

5. Remove the display assembly (3).

6. If it is necessary to replace the display panel assembly:

a. Use a case utility tool (1) or similar plastic, flat-edged tool to separate the bottom edge (2) of the display panel assembly from the display back cover.

CAUTION: Before turning the display panel assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel assembly.

b. Swing the top edge (3) of the display panel assembly up and forward until the display panel assembly rests upside down in front of the display back cover.

c. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.

Component replacement procedures 57

d. Disconnect the display panel cable (2) from the display panel.

e. Release the display panel cable from the retention clips (3) built into the display bezel.

f. Release the adhesive support strip (4) that secures the TouchScreen board cable connector to the TouchScreen board.

g. Release the ZIF connector (5) to which the TouchScreen board cable is connected, and then disconnect the TouchScreen board cable (6) from the TouchScreen board.

h. Remove the display panel cable (7).

The display panel cable is available using spare part numbers 856063-001 (for use only on computer models with model numbers m1-u100 through m1-u199) and 902941-001 (for use only on computer models with model numbers m1-u000 through m1-u099) and includes the TouchScreen board cable.

i. Remove the display panel assembly (8).

The 11.6-in, HD, AG (1366768), WLED, UWVA, TouchScreen display panel assembly is available using spare part number 856101-001.

7. If it is necessary to replace the webcam/microphone module:

a. Remove the display panel assembly.

b. Detach the webcam/microphone module (1) from the display back cover. (The webcam/ microphone module is secured to the display back cover with double-sided adhesive.)

58 Chapter 5 Removal and replacement procedures

c. Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 833962-005.

8. If it is necessary to replace the G-sensor board:

a. Remove the display panel assembly.

b. Release the shielding tab (1) that covers the G-sensor board.

c. Disconnect the G-sensor board cable (2) from the G-sensor board.

Component replacement procedures 59

d. Detach the G-sensor board (3) from the display back cover. (The G-sensor board is secured to the display back cover with double-sided adhesive.)

e. Remove the G-sensor board.

The G-sensor board is available using spare part number 856098-001.

9. If it is necessary to replace the display hinges:

a. Remove the display panel assembly.

b. Remove the six Phillips PM2.53.0 broad head screws (1) that secure the display hinges to the display back cover.

c. Release the display hinges (2) by swinging them outward.

60 Chapter 5 Removal and replacement procedures

d. Remove the display hinges (3).

The display hinges are available using spare part number 856070-001 and include the display hinge covers.

10. If it is necessary to replace the wireless antenna:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Detach the wireless antenna transceivers (1) from the display back cover. (The wireless antenna transceivers are secured to the display back cover with double-sided adhesive.)

d. Release the shielding tabs (2) that secure the wireless antenna cables.

e. Detach the retention tape (3) that secures the wireless antenna cables.

f. Release the wireless antenna cables from the routing clips (4) and channel built into the display back cover.

Component replacement procedures 61

g. Remove the wireless antenna cables and transceivers (5).

The wireless antenna cables and transceivers are available using spare part number 856050-001.

11. If it is necessary to replace the webcam/microphone module cable:

a. Remove the display panel assembly.

b. Remove the display hinges.

c. Remove the wireless antenna cables and transceivers.

d. Disconnect the webcam/microphone module cable from the webcam/microphone module.

e. Detach the retention tape (2) that secures the webcam/microphone module cable.

f. Release the shielding tabs (3) that secure the webcam/microphone module cable.

g. Release the webcam/microphone module cable from the routing clips (4) and channel built into the display back cover.

62 Chapter 5 Removal and replacement procedures

h. Remove the webcam/microphone module cable (5).

The webcam/microphone module cable is available using spare part numbers 856064-001 (for use only on computer models equipped with an Intel Core processor) and 856065-001 (for use only on computer models equipped with an Intel Pentium or Intel Celeron processor) and includes the G- sensor board cable.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures 63

Power connector cable

Description Spare part number

Power connector cable 855995-001

Before removing the power connector cable, follow these steps:

1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect the power from the computer by unplugging the power cord from the computer.

3. Disconnect all external devices from the computer.

4. Remove the keyboard/top cover (see Keyboard/top cover on page 32).

5. Disconnect the battery cable from the system board (see Battery on page 39).

6. Remove the system board (see System board on page 46).

Remove the power connector cable:

1. Detach the clips (1) on the power connector cable bracket from the tabs built into the bottom cover.

2. Remove the power connector cable bracket (2).

3. Remove the power connector cable (3) by sliding it forward, and then lifting it up.

Reverse this procedure to install the power connector cable.

64 Chapter 5 Removal and replacement procedures

6 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

or

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specifications.

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 65).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 66.

Starting Setup Utility (BIOS) 65

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

or

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

66 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 67.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run.

Download any version of UEFI for a specific product

1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed.

2. Click Drivers & Downloads.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 67

3. Use the categories listed to find your product.

or

Click Find Now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

68 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

8 Specifications

Dimensions

Metric U.S.

computer dimensions

Width 30.6 cm 12.01 in

Depth 20.8 cm 8.19 in

Height 1.93 cm 0.76 in

Weight with hard drive installed 1.4 kg 3.11 lbs

Weight with solid-state drive installed 1.3 kg 2.93 lbs

Operating environment

Factor Metric U.S.

Temperature

Operating 5C to 35C 41F to 95F

Nonoperating 20C to 60C 4F to 140F

Relative humidity (noncondensing)

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating 15 m to 3,048 m 50 ft to 10,000 ft

Nonoperating 15 m to 12,192 m 50 ft to 40,000 ft

Dimensions 69

Input power the power information in this section may be helpful if you plan to travel internationally with the computer.

the computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.

the computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage and current for your computer is located on the regulatory label.

Input power Rating

Operatng voltage and current 19.5 dc @ 2.31 A 45 W

19.5 dc @ 3.33 A 65 W

19.5 dc @ 4.62 A 90 W

19.5 dc @ 6.15 A 120 W

19.5 dc @ 7.69 A 150 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

70 Chapter 8 Specifications

9 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

Creating recovery media and backups

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

Type support in the taskbar search box, and then select the HP Support Assistant app.

or

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.

Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 71. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 72.

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 73.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

Creating recovery media and backups 71

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 72.

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions.

Be sure that the computer is connected to AC power before you begin creating the recovery media.

The creation process can take an hour or more. Do not interrupt the creation process.

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 73.

Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

Select the Start button, and then select the Get started app.

72 Chapter 9 Backing up, restoring, and recovering

Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

Select the Start button, and then select the Get started app.

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.

If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 73. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 71.

On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 73.

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 76.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 71.

What you need to know before you get started

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 71.

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 71.

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP

Restore and recovery 73

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

System RecoveryReinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.

Factory ResetRestores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 75.

3. Follow the on-screen instructions.

74 Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

Restore and recovery 75

Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 71.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

76 Chapter 9 Backing up, restoring, and recovering

10 Power cord set requirements

the wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

the 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries the following requirements are applicable to all countries and regions:

the length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

the power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.

the appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all countries 113

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

the Netherlands KEMA 1

Norway NEMKO 1

the People's Republic of China COC 5

Requirements for all countries 77

Country/region Accredited agency Applicable note number

South Korea EK 4

Sweden CEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

the United Kingdom BSI 1

the United States UL 2

1. the flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. the flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. the appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm conductor size. The wall plug must be a two- pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. the flexible cord must be Type RVV, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. the flexible cord must be Type VCTF, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

78 Chapter 10 Power cord set requirements

11 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

79

Index

A AC adapter light 14 AC adapter, spare part numbers 26 action keys 8 antenna 7

removal 61 spare part number 24, 62

audio, product description 3 audio-in jack 12, 13 audio-out jack 12, 13

B backups 71 battery

removal 39 spare part numbers 20, 39

battery light 14 BIOS

determining version 65 downloading an update 66 starting the Setup Utility 65 updating 65

boot order changing 75

bottom components 15 bottom cover, spare part numbers

23 buttons

power 12 TouchPad 11 volume 13

C cables, service considerations 28 caps lock light 9 chipset, product description 1 components

bottom 15 display 7 keys 8 left side 12 lights 9 right side 14 speakers 10 TouchPad 11

computer dimensions 69 major components 17 specifications 69

connector board removal 43 spare part numbers 20, 43

connector board cable, spare part number 20

connector board cable, spare part numbers 43

connectors, service considerations 28

D display assembly, removal 56 display back cover, spare part

numbers 25 display components 7, 24 display panel

product description 2 display panel assembly

removal 57 spare part number 24, 58

display panel cable removal 58 spare part number 58 spare part numbers 24

drive light 13 drives

precautions 28 preventing damage 28

DVD-RW Drive, spare part number 26

E electrostatic discharge 29 equipment guidelines 31 esc key 8

F fan/heat sink assembly

removal 53 spare part numbers 22, 53

feet removal 34 spare part numbers 34

fn key 8

G G-sensor board

removal 59 spare part number 24, 60

G-sensor board cable removal 62 spare part number 24, 63

graphics, product description 1, 2 grounding guidelines 29 guidelines

equipment 31 grounding 29 packaging 30 transporting 30 workstation 30

H hard drive

product description 2, 3 removal 40 spare part numbers 20, 40

hard drive bracket removal 41 spare part number 20, 40

hard drive cable removal 41 spare part numbers 20, 40

HDMI port 14 HDMI-to-VGA adapter, spare part

number 26 headphone jack 12, 13 hinge

removal 60 spare part number 24, 61

HP PC Hardware Diagnostics (UEFI) using 67

HP Recovery Manager correcting boot problems 75 starting 74

80 Index

HP Recovery media creating 71 recovery 74

HP Recovery partition recovery 74 removing 76

I input power 70

J jacks

audio-in 12, 13 audio-out 12, 13 headphone 12, 13 microphone 12, 13

K key components 8 keyboard

product description 4 keyboard/top cover

removal 32 spare part numbers 17, 32

keys action 8 esc 8 fn 8 Windows 8

L left-side components 12 light components 9 lights

AC adapter 14 battery 14 caps lock 9 drive 13 mute 9 power 12 webcam 7

locating information hardware 6 software 6

M memory card 14 memory card reader 14 memory module

product description 2

removal 49 spare part numbers 22, 49

memory module shield removal 50 spare part number 22, 50

microphone location 7 product description 3

microphone jack 12, 13 minimized image recovery 74 minimized image, creating 73 model name 1 mute light 9

O operating environment 69 operating system, product

description 4, 5 optical drive

product description 3 optical drive, spare part number 26 original system recovery 73

P packaging guidelines 30 plastic parts, service

considerations 27 pointing device, product

description 4 ports

HDMI 14 product description 4 USB 2.0 12 USB 3.0 charging 14

power button 12 power button board

removal 45 spare part number 22, 45

power connector 14 power connector cable

removal 64 spare part number 22, 23, 64

power cord set requirements 77 spare part numbers 26

power light 12 power requirements, product

description 4 processor

product description 1

product description audio 3 chipset 1 display panel 2 external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 4, 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 4 sensors 3 serviceability 5 video 3 wireless 3, 4

product name 1

R recover

options 73 recovery

discs 72, 74 HP Recovery Manager 73 media 74 starting 74 supported discs 72 system 73 USB flash drive 74 using HP Recovery media 72

recovery media creating 71 creating using HP Recovery

Manager 72 recovery partition

removing 76 removal/replacement procedures

32 right-side components 14 RJ45-to-USB adapter dongle, spare

part number 26 Rubber Kit, spare part numbers 23,

34

Index 81

Rubber Support Kit, spare part number 26

S Screw Kit, spare part number 26 security cable slot 12 security, product description 4 sensors, product description 3 service considerations

cables 28 connectors 28 plastic parts 27

serviceability, product description 5 slots

memory card reader 14 security cable 12

solid-state drive removal 42 spare part number 20, 42

solid-state drive bracket, spare part number 20

speaker components 10 speakers

location 10 removal 55 spare part number 23, 55

specifications 69 supported discs, recovery 72 system board

removal 46 spare part numbers 20, 46

system recovery 73 system restore point

creating 72 system restore point, creating 71

T tools required 27 TouchPad

buttons 11 removal 38 spare part number 20, 38

TouchPad cable removal 37 spare part numbers 20, 37

TouchPad components 11 TouchPad zone 11 transporting guidelines 30

U USB 2.0 port 12

USB 3.0 charging port 14 USB-to-Gigabit RJ45 adapter, spare

part number 26

V vents 15 video, product description 3 volume buttons 13

W webcam 7 webcam light 7 webcam/microphone module

removal 58 spare part number 24, 59

webcam/microphone module cable removal 62 spare part numbers 24, 63

Windows system restore point 71, 72

Windows key 8 Windows tools

using 72 wireless antenna 7

removal 61 spare part number 24, 62

wireless, product description 3, 4 WLAN antenna 7

removal 61 spare part number 24, 62

WLAN module removal 51 spare part numbers 22, 51

workstation guidelines 30

82 Index