research-article
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- Kun-Hsien Lin National Chiayi University, Taiwan and Local Tax Bureau of Taichung City Government, Taiwan
National Chiayi University, Taiwan and Local Tax Bureau of Taichung City Government, Taiwan
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- Cheng-An Shen Local Tax Bureau of Taichung City Government, Taiwan and Feng Chia University, Taiwan
Local Tax Bureau of Taichung City Government, Taiwan and Feng Chia University, Taiwan
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- Su-Chuan Cheng Local Tax Bureau of Taichung City Government, Taiwan
DGO '24: Proceedings of the 25th Annual International Conference on Digital Government ResearchJune 2024Pages 6–18https://doi.org/10.1145/3657054.3657056
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DGO '24: Proceedings of the 25th Annual International Conference on Digital Government Research
Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government
Pages 6–18
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ABSTRACT
Since the onset of the COVID-19 pandemic, all Countries have been actively promoting adaptive governance in the digital government. Initiatives such as remote work, online application processes, and telemedicine have seen significant advancement. Pre-trained AI chatbots can be pre-equipped with specialized knowledge relevant to government agencies and can seamlessly convert non-structured verbal queries from the public into correctly formulated questions with standardized answers. This capability ensures that individuals no longer face difficulties in obtaining the desired responses due to variations in the order or inadequacy of question descriptions.This study has three main research objectives. First purpose is to enhance the precision of pre-trained AI chatbot responses through the utilization of normalized training corpora methods. Second purpose is to construct a functional robot capable of answering tax-related questions and providing services. The third purpose is to evaluate the original training corpora and system responses of the robot through practical inquiries in this study.
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Applications of AI in Digital Governance Services for Local Taxes- a case of the Local Tax Bureau of Taichung City Government
Applied computing
Computers in other domains
Computing in government
E-government
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DGO '24: Proceedings of the 25th Annual International Conference on Digital Government Research
June 2024
1089 pages
ISBN:9798400709883
DOI:10.1145/3657054
- Editors:
- Hsin-Chung Liao,
- David Duenas Cid,
- Marie Anne Macadar,
- Flavia Bernardini
Copyright © 2024 ACM
Publication rights licensed to ACM. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.
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Publication History
- Published: 11 June 2024
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- citizens’ adoption of IT
- digital governance service
- pre-trained AI chatbots
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